HOW are we performing?




Safe, reliable, reasonably priced energy

Supporting constructive regulatory policies: In December 2016, electric formula ratemaking in Illinois was extended through 2022. This important legislation paves the way for Ameren Illinois to continue a world-class energy infrastructure modernization program for central and southern Illinois, to provide customers with greater tools to manage their energy usage and create thousands of quality jobs — all while maintaining affordable rates.

Managing residential electric delivery prices: Our prices on average in Illinois and Missouri are among the lowest in the United States.

Offering a variety of energy efficiency programs and helping Illinois and Missouri customers identify and implement meaningful ways to manage their energy use.

Helping nearly 5,000 customers with $1.8 million in energy assistance grants in 2017.

Modernizing Missouri’s regulatory framework to better support economic development and grid modernization.

Reducing electric service interruptions: Regarding our SAIFI rating, we aim to consistently perform in the top quartile in Illinois and Missouri.

Improving Ameren Missouri’s third-quartile position on CAIDI, which measures outage minutes per customer (it also is a symptom of a grid that is aging). This measure indicates that Missouri customers experience outages of longer durations than those receiving service from more than half of Ameren Missouri’s peer electric utilities in the United States.

Quality service and customer conveniences

Offering new digital and mobile services, such as account and outage alerts and a new interactive outage map, and providing additional opportunities to communicate with the company via digital channels.

Supporting customers’ energy efficiency needs through residential and business energy efficiency and renewable programs; saving Ameren customers as much electricity as the annual consumption of more than a million average homes.

Providing Illinois customers with the opportunity to earn bill credits for proactively reducing electricity usage with Peak Time Rewards® program.

Achieving consistent top-quartile field and call center performance on customer transaction surveys.

Achieving a “quality of service” ranking of 5 on a 5-point scale from 90% of customers on after-call surveys rating the Ameren Illinois and Ameren Missouri Customer Care Teams.

Enhancing self-service offerings and increasing customer participation to improve customers’ experience and satisfaction.

Using continuous improvement methods to enhance customer value.

Developing new and innovative programs that customers find valuable.

Providing more accurate and timely information to customers based on their communication preferences (phone, text, email, etc.) during system outages.

Charitable giving and volunteerism

Contributing nearly $8.5 million in local charitable donations in 2017 to nearly 1,100 nonprofit organizations.

Supporting local communities with co-worker United Way campaign contributions of over $1.8 million in 2017.

Funding nearly 60 nonprofit organizations through Ameren’s Dollars for Doers program, a co-worker volunteer incentive program throughout our service territory.

Supporting organizations that improve the quality of life for our customers, including community and philanthropic support for the Urban League. In 2017, Ameren participated in the grand opening of the Urban League of Metropolitan St. Louis' Ferguson Community Empowerment Center, which houses the Save Our Sons program, helping disadvantaged African American men and others find family-sustaining jobs. In celebration of the Urban League's centennial in 2018, Ameren donated $1 million toward initiatives that help empower and positively change lives in the region.

Continuing to focus charitable giving in areas that can have the biggest impact in our communities: environmental, arts and culture, youth and education, health and human services, civic and community.

Support of economic development

Serving as an economic engine in Illinois and Missouri, with $2.1 billion in capital expenditures in 2017. Along with its payroll of $972 million, Ameren is a major contributor to a healthy economy for Missouri and Illinois.

Paying $477 million in state and local taxes to the economies of Illinois and Missouri.

Working to continuously increase our level of spending with diverse-owned suppliers, surpassing our 2016 figure with a total 2017 spend of $422 million.

Attracting new businesses to our service territory. From site selection to energy infrastructure assessments and beyond, the expertise offered by Ameren’s Economic Development team gives businesses the power to grow.

Dealing with challenging headwinds in the economy as manufacturers struggle with shifts in global markets and political uncertainty.

Our assessment covers the past several years and is current through March 1, 2018.